IT Support

Information & Technology support

Support services provided by Hotmix Group are designed ensure the smooth operation and high availability of IT services within our clients organisations.

Key features of Hotmix Groups IT Support Services:

    • On-Demand support or Managed IT Service options
    • Managed services provides guaranteed support each week
    • Managed service hours can be delivered over multiple days for flexibility
    • On-call support services for out of hours requirements
    • Remote Helpdesk Support for immediate problem resolution
    • Fees charged only on delivery of services
    • No minimum monthly fees to retain Hotmix Group as your IT Provider
    • Priority response determined by fault criticality not callout fees

Hardware Platforms and Technologies we support include:

  • • PC Desktop and notebooks from all major vendors
  • • Intel Server platforms
  • • HP Server platforms

Desktop & Server Operating Systems:

  • • Windows 7, Windows 8, Windows 10 + all earlier versions
  • • Windows Server 2003, Small Business, Standard and Enterprise
  • • Windows Server 2008, 2008 R2, 2012 R2, Essentials, Enterprise
  • • Microsoft Exchange Server, All Versions
  • • All Unix derivatives including Ubuntu, FreeBSD, Linux, and various distributions
  • • Terminal server solutions utilising Microsoft and other 3rd party platforms
  • • Microsoft application support e.g. Office. MS Access, SQL Server etc
  • • Virtualisation platforms including VMWare, Hyper V and Virtualbox

 
Other Technologies We Support and Administer:

  • • SQL database deployment, administration and maintenance
  • • Exchange, Unix and other email platforms
  • • Terminal server platforms
  • • Network routing platforms
  • • Network security platforms
  • • Mobile device configurations including: Android phone, iPhone, tablets etc
  • • Secure remote access solutions
  • • Secure inter-office/WAN network solutions
  • • Linux server support


Microsoft WindowsLinuxMicrosoft AccessAndroidHewlett PackardIntel

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